Shipping policy
Shipping Policy
Last updated: May 2026
Overview
At Grace and Threads, all our products are made-to-order and fulfilled by Printrove, our print-on-demand partner based in India. Please read our shipping policy carefully before placing your order.
Order Processing Time
- All orders are processed and printed within 3-5 business days after payment confirmation
- Orders are not processed on public holidays or Sundays
Shipping Time
- Within India: 5–10 business days after dispatch
- Total estimated delivery time: 8–15 business days from order date
- Delivery timelines may vary during peak seasons, festivals, or due to courier delays
Shipping Partners
We ship via trusted courier partners including Delhivery, Bluedart, Xpressbees, and others as assigned by Printrove based on your location.
Shipping Charges
- Shipping charges (if any) are calculated at checkout based on your delivery location
- We may offer free shipping on orders above a certain amount — check our store for current offers
Tracking Your Order
- Once your order is dispatched, you will receive a tracking number via email/SMS
- You can track your order on the courier partner's website
Delivery Areas
- We currently ship across India to all serviceable pin codes
- For remote or unserviceable areas, we will notify you and issue a full refund if delivery is not possible
Failed Deliveries
- If a delivery attempt fails due to an incorrect address or unavailability, the courier will attempt redelivery
- After 3 failed attempts, the package may be returned to us
- Re-shipping charges will apply for returned packages due to customer error
Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with photos
- For lost shipments, please contact us after 15 business days from the dispatch date and we will investigate with the courier partner
Contact Us
For any shipping-related queries: Grace and Threads Vellore, Tamil Nadu, India Email: graceandthreads15@gmail.com