Privacy policy

Privacy Policy

Last updated: May 2026

Introduction

Grace and Threads ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

Information We Collect

We collect the following information when you place an order or interact with our store:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely — we do not store card details)
  • Order history and preferences
  • Device and browsing data (via cookies)

How We Use Your Information

We use your data to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer queries
  • Improve our products and services
  • Send marketing communications (only with your consent)

Sharing of Information

We share your data only with:

  • Printrove (our fulfillment partner) — for printing and shipping your orders
  • Shopify — our e-commerce platform
  • Payment gateways — for secure transaction processing
  • Legal authorities, if required by Indian law

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only as long as necessary to fulfill orders and comply with legal obligations under Indian law.

Your Rights (under DPDPA 2023)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Withdraw consent for marketing communications
  • Request deletion of your data (subject to legal requirements)

To exercise these rights, email us at [graceandthreads15@gmail.com].

Cookies

Our store uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect store functionality.

Security

We implement industry-standard security measures to protect your data. However, no online transmission is 100% secure.

Grievance Officer

In accordance with the IT Act, 2000, our Grievance Officer can be contacted at: Name: [santhakumar] Email: [santhakumarsantha19@gmail.com] Address: Vellore, Tamil Nadu, India Response time: Within 30 days of receiving the complaint

Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with the updated date.

Contact Us

Grace and Threads Vellore, Tamil Nadu, India Email: graceandthreads15@gmail.com